In any business, the most important business processes are the customer facing process. This is where your sales executives, service engineers, merchandisers conduct trench warfare; where customers are won or lost; shelves are stocked or emptied. Your field workers are the ears and eyes of the company in today’s fiercely competitive market place. However, this most important front line soldiers are rarely given direct access to the most potent weapon in today’s business – timely & accurate information.
Due to lack of timely and correct information, they provide a less than desirable service level. Huge amounts of duplicate & repetitive non-productive work being carried out to capture data in the field increasing the cost of supply chains. The planners in office do not have the right information when they need it most.
Dinota Enterprise Mobility Platform,
with its pre-built line-of-business applications, helps companies emancipate
their field workers from non value adding activities and increase the efficiency
& productivity.
Pre-built line of business mobile applications
enable you to deliver comprehensive and actionable ERP / CRM data to your field
force. The field workers capture data at the source of the transaction, the
Point of Purchase or Service or Contact, and transmit them over a wireless
network to a central server.
The solution provides complete visibility of all the field activities executed
by the mobile workforce to those who are not at the customer facing point,
immediately.
The customer facing employees have the right tools, the up to date information
and executes a consistent best practice field business process be it sales,
service, logistics, merchandising.
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